How can we help you?
Find answers to common questions or get in touch with our support team. We're here to help you make the most of your Reserver experience.
WhatsApp Support
Message us for immediate assistance
+91 8169379334
24/7 Available
Email Support
Send us your queries via email
support@reserver.in
Response within 2 hours
Live Chat
Chat with our support team
Available on website
Mon-Fri 9AM-9PM
Instant Refunds
Full refund within 72h, then minus ₹49 fee
Flexible Payments
Pay in parts
Free Delivery
Mumbai & Thane
7-Day Returns
Easy returns
Frequently Asked Questions
General
What is Reserver?
Reserver is a platform that allows you to reserve products with a small token payment and pay the remaining amount later. This gives you flexibility to secure your favorite items without paying the full amount upfront.
How does the reserve and pay later system work?
Simply browse products, add them to your cart, and pay a small token amount (typically 10-30% of the total price) to reserve them. You can then pay the remaining amount at your convenience or set up automatic payments.
Is there a minimum order value?
No, there is no minimum order value. You can reserve any product regardless of its price.
Payments
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and digital wallets. All payments are processed securely through our payment gateway.
Can I pay the remaining amount in installments?
Yes! You can pay the remaining amount in multiple installments or set up UPI AutoPay for automatic payments according to your schedule.
Are there any hidden fees?
No, there are no hidden fees. The price you see is the final price. We believe in transparent pricing.
Delivery & Returns
Do you offer free delivery?
Yes, we offer free home delivery for all orders in Mumbai and Thane areas.
What is your return policy?
We offer a 7-day return policy. You can return products in their original condition within 7 days of delivery.
Can I cancel my reservation?
Yes, you can cancel your reservation anytime before making the final payment. We offer full refunds within 72 hours, and partial refunds (minus ₹49 convenience fee) after that.
Account & Support
How do I create an account?
Click on "Sign Up" in the top navigation, enter your details, and verify your email address. It takes just a few minutes!
How can I track my orders?
Once you log in, you can view all your reservations and orders in your account dashboard. You'll also receive SMS and email updates.
What if I have issues with my order?
Our customer support team is available 24/7. You can reach us via phone, email, or live chat. We typically respond within 2 hours.
Still need help?
Can't find what you're looking for? Our support team is ready to help you.