Privacy Policy
Your privacy is important to us. This policy explains how Reserver collects, uses, and protects your personal information when you use our services.
Last updated: 27 September 2025
About This Policy
This Privacy Policy applies to Reserver, a brand owned by Rethela Technology. We are committed to protecting your privacy and ensuring the security of your personal information.
Company Details
Brand: Reserver
Owner: Rethela Technology
Registered Office: WeWork, 10th Floor, Building 4, Nesco IT Park, Goregaon East, Mumbai 400063, India
Contact Information
Support: support@reserver.in
Legal: legal@reserver.in
Phone: +91 8169379334
Information We Collect
Personal Information
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely through our payment partners)
- Account preferences and settings
Usage Information
- Products viewed and reserved
- Purchase history and preferences
- Device information and browser type
- IP address and location data
- Cookies and similar tracking technologies
Communication Data
- Customer support interactions
- Feedback and reviews
- Marketing communication preferences
How We Use Your Information
Service Provision
- Process reservations and payments
- Manage your account and orders
- Provide customer support
- Send order updates and notifications
Communication
- Respond to your inquiries
- Send important service updates
- Provide marketing communications (with your consent)
- Send promotional offers and recommendations
Improvement & Analytics
- Analyze usage patterns to improve our service
- Develop new features and products
- Conduct research and analytics
- Prevent fraud and ensure security
Information Sharing
Service Providers
- Payment processors for transaction processing
- Shipping partners for order fulfillment
- Customer support tools and platforms
- Analytics and marketing service providers
Legal Requirements
- When required by law or legal process
- To protect our rights and property
- To prevent fraud or illegal activities
- In case of business transfers or mergers
With Your Consent
- When you explicitly agree to share information
- For marketing partnerships (with opt-in consent)
- For research purposes (anonymized data)
Data Security
Security Measures
- SSL encryption for all data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
Payment Security
- PCI DSS compliant payment processing
- No storage of sensitive payment information
- Tokenized payment methods
- Fraud detection and prevention systems
Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
To exercise any of these rights, please contact us at legal@reserver.in. We will respond to your request within 30 days.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser.
Essential Cookies
Required for basic website functionality and security.
Analytics Cookies
Help us understand how visitors use our website.
Marketing Cookies
Used to deliver relevant advertisements and content.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Sending email notifications to registered users
- • Displaying prominent notices on our platform
Your continued use of our services after any changes constitutes acceptance of the updated policy.
Questions About Privacy?
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.